There seems to be some confusion, especially for the uninitiated, about PBX and VoIP phone systems and whether there is any purpose in combining the two. Well, let’s examine each system individually and then look at answering this question – ‘’What is VoIP PBX – and how does it benefit you?”
What is PBX?
A good definition of a Private Branch Exchange, or PBX, is a phone system used by businesses that connect the desk phones in the office within the same network. Employees can make calls to each other sharing fewer lines. This is possible because instead of the use of physical phone lines, phone calls are redirected via extensions.
Nowadays, with the introduction of IP telephony and ISDN & PSTN switch-off, analogue phone systems, or traditional PBX where physical phone lines are connected through dedicated hardware devices, are becoming pretty much obsolete.
We have spoken about this in many of our articles, but essentially VoIP Voice-over-Internet Protocol is used to transmit voice data via an internet connection. A VoIP phone system, therefore, turns your voice into file data, then compresses and converts those files into packets of data. Instantaneously, the packets are sent in real-time over the internet to a VoIP provider who reconverts them and sends them to the other phone.
Good VoIP providers now offer many protocols and codecs to ensure excellent HD audio quality and VoIP solutions work for businesses regardless of size. They are also available as cloud-based systems and for some of the benefits of cloud-based VoIP systems check this out – https://www.ucall.org.uk/services/cloud-telephone-system/
So what happens when these two systems are run in tandem to complement each other? Similar to a standard PBX system, VoIP PBX makes use of a wider area (or local area) network instead of the traditional switched networks or PSTN systems. It is also known as IP PBX.
Set up using hardware, or consisting entirely of installed software, VoIP PBX uses VoIP to switch phone calls between a VoIP user and a landline user, or between two traditional telephone users on local lines. Also available is cloud-based Hosted PBX, which has the benefit of not requiring complex on-site installation and equipment.
What are the benefits of VoIP?
The benefits of using VoIP with a PBX system are numerous…
- Lower installation and operational costs – Unlike landline setup costs, SIP trunking used in VoIP solutions requires little or none – and because calls are transmitted over an IP network, monthly service fees and call rates are much lower for IP PBX users.
- Mobile support – Good VoIP PBX service providers offer mobile, web-based, or desktop softphones, so your mobile and P.C become an office extension just like a desktop phone. This is great for multi-location offices and a remote workforce.
- Enhanced features and unified communication – IP PBX offers a wide range of advanced features like IVR, queue, voicemail, call recording, etc. VoIP solutions also make it possible for you to embrace unified communications. This way, you will be able to enjoy more communication channels and functions.
- Web-based management and phone compatibility – IP PBX providers usually provide an intuitive web-based management interface allowing easy configuration of the VoIP system and its many features. Furthermore, IP PBX offers a highly compatible PBX phone system that allows you to plug and play most mainstream IP phones as well as use analogue phones via VoIP gateways.
If VoIP PBX seems like a good solution for your business, talk to one of the premier providers of VoIP solutions in the UK – uCall telecom. A no-obligation consultation will ascertain exactly what is the best and most cost-effective system for your business regardless of size or requirements.
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