Transform Waiting Time Into Marketing Opportunities
Turn hold time into a branding tool with our on-hold marketing solution. Engage callers, share updates, and promote your business effortlessly.
Chosen by 2000+ companies, trusted since 2009
Turn Hold And After-Hours Time Into A Powerful Customer Touchpoint
Maximise Engagement
Use custom on-hold messages to advertise services, inform customers, and keep them engaged during waiting times.
Professional Voice Actors
Benefit from high-quality, professionally recorded messages, ensuring that your brand voice is clear and authoritative.
Tailored Messaging
Personalise your messages to suit your business needs, whether it’s promotional, informational or seasonal updates.
Licensed Music Options
Offer soothing or branded background music, enhancing the caller’s experience and prevents the frustration of silence.
Out-of-Hours Availability
Implement automated responses for calls and texts, reaching your customers, even outside business hours.
24/7 Customer Connectivity
Keep communication channels open at all times, providing customers with consistent access to your business.
Why On-Hold Marketing?
Customer Engagement
70% of consumers are placed on hold for over half of their calls, with 68% waiting longer than one minute. On-hold messaging ensures your clients stay engaged.
Enhanced Customer Experience
73% of callers prefer hearing something other than silence or beeps. Providing informative or entertaining messages helps retain customer attention and satisfaction.
Building Trust
Only 23% of UK consumers are satisfied with how businesses handle calls. On-hold marketing can improve this experience, demonstrating your brand’s commitment to customer care.
Reducing Frustration
52% of callers feel frustrated and 60% feel tired when exposed to silence while on hold. On-hold messaging can ease these negative feelings and create a more positive experience.
Improving Call Handling Perception
Only 23% of UK consumers are satisfied with how businesses handle calls. On-hold marketing can improve and demonstrate your brand’s commitment to customer care.
Higher Customer Retention
Providing informative content during wait times can reduce the likelihood of dropped calls, as 45% of UK consumers are willing to hold longer if they hear something engaging.
How it works
Our On-Hold Marketing app is designed to make personalising your customer interactions smooth and efficient. With an intuitive interface and powerful features, you can craft an on-hold experience that reflects your brand in just a few steps.
Test Our Voice Samples
Professional Voices
Text-to-speech characters
Compilations
Get Started Now
Basic
No term assigned to this contract.
Standard
Minimum Term 12 Months.
Minimum Term 12 Months.
Real Voice Recorded Messages
4
12
Unlimited
AI Generated & Recorded Messages
Unlimited
Unlimited
Unlimited
On-Hold/Queue messages per compilation
4
20
Unlimited
On-Hold/Queue compilation templates
1
2
Unlimited
On-Hold/Queue music library
On-Hold/Queue updates
Unlimited
Unlimited
Unlimited
Christmas music scheduling
Marketing message library
Voice Guarantee
Take Control of Your Customer Experience
Make Every Interaction Feel Like a Direct Conversation.
